Production Manager - Refrub Lab - AWS shift

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For" list for the 12th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

We are looking for a Production Manager to join AWS shift - Saturday, Sunday, & Monday - 6a-6:45p

Why should you join the AT&T Lab team?

Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution. Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, FLX21 group, and assisting on handheld devices as well as recertification of smaller components, functional items, and radios.

Job Summary

Production Managers are responsible for overseeing and leading a team of supervisors and a department of indirect reports that are responsible for the execution of production orders. Reporting to a senior leader they are responsible for driving a world class supply chain operation by overseeing the results for meeting customer and WWT requirements. Responsibilities include leading, developing, planning, and directing staff in support of department goals and objectives. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.

Responsibilities

• Manage a team with various levels of leadership & technicians ensuring all service levels are met or exceeded
• Use data to standardize, improve, or change the process to deliver operational excellence
• Control costs through productivity of personnel, efficient utilization of lab area, and purchases
• Selects, develops, motivates, and appraises employees qualified to attain the objectives of the position, using WWT job performance matrix
• Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
• Coach and develop supervisors and associates on career paths for internal promotion and job enrichment opportunities
• Motivate employees to achieve the perfect customer experience, service level agreements and targeted quality and productivity goals
• Participates in recruitment and selection activities including role modeling through hiring decisions and processes
• Facilitate and manage change management initiatives.
• Monitors operational efficiency and making proactive adjustments to improve efficiency and scale labor where necessary
• Drives cross functional teams though continuous improvement initiatives in current and future business opportunities
• Oversees Production responsibilities of a program or multiple programs, using WWT tools and processes, to meet corporate and customer statement of work objectives
• Services internal and external customer escalation issues, providing proactive solutions/mitigation action plans
• Develops and drives execution to KPI's designated for program and customer measurements
• Develops and implements operational strategies that meet business objectives
• Reviewing operational reports to identify trends and ensure operations are running smoothly
• Coordinating operational performance to ensure adherence to maintaining customer delight
• Maintains a positive and professional demeanor always portraying their department and company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
• Implement communications strategy across their respective department.

Education Qualifications

Bachelor's Degree Business preferred

Work Experience

A minimum of 5 years' progressive experience in a related field required

Knowledge, Skills, and Abilities

• Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Demonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demand.
• Continuously seeks new ways of working to make processes run smoother and faster.
• Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met.
• Actively controls and structures use of time to most effectively accomplish work, projects and goals.
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.

Is this role an individual contributor or does it have direct reports?

This position manages people

Level of Autonomy

Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.

Diversity, Equity, and Inclusion are more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Preferred Locations: Edwardsville, IL