Title: ERP Application Analyst II

Employee Classification: Professional F/T 52 Wks Unit

Department: Enterprise Computing Services

Salary Range: Commensurate with Experience

Who we are:

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri's four-year colleges/universities than anyone else.

We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What you get:

Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position:

Under general direction, performs application installations, upgrades and administration for district-wide ERP-related applications on Linux systems. Configures, maintains and troubleshoots multiple applications and their components in all environments. Maintains technical currency for these supported applications.

What you'll do:

• Installs and upgrades ERP-related applications on non-production and production Linux systems.
• Administers and configures applications for optimal efficiency and high availability.
• Maintains technical currency of applications and necessary components by monitoring vendor sites and communications to keep systems in fully-supported configurations.
• Ensures applications are available as needed by monitoring status and reviewing / managing application logs.
• Provides direct support to district users of applications to meet service level agreement (SLA) objectives.
• Troubleshoot application configuration issues by reviewing log files and vendor support.
• Maintains documentation as a permanent record maximizing maintainability of systems. Follows current protocols for documentation; updates related systems documentation for currency and complete integration.
• Investigates and resolves moderately difficult system problems ensuring efficient effective execution of system processes. Documents problems, determines source and actions taken to resolve.
• Creates and maintains system configuration and functionality documentation as a permanent record to maximize system maintainability.
• Receives, refers, responds and prioritizes user requests for maximum effectiveness and utilization of department resources. Advises end users and IT professional staff on project specifications; ensures final specifications are clearly stated and follows current protocols.
• Plans and monitors assigned projects and tasks to ensure on-time completion of tasks.
• Contributes to departmental team activities. Promotes open and effective lines of communication between department staff and end users.
• Participates in learning opportunities, conferences and seminars to improve interpersonal and technical skills. Develops training materials used for user and technical staff training.
• Performs other job-related duties as assigned.

Education, experience, and other requirements:

• Bachelor's Degree in computer science or closely related discipline or equivalent work experience and education/training providing similar knowledge and skills is necessary.
  
• Five (5) or more years of relevant full-time experience supporting an enterprise-level administrative system is required.
  
• Experience in current operating environment will be given preference.
  
• Certification in systems and applications to be supported may be considered an equivalency for experience requirements.
  

Preferred Qualifications: