Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

APPLICANTS MUST LIVE IN THE CHARLOTTE, NC AREA

• Arrange follow-up testing (donors, etc.) as required by applicable research or follow-up study or at donor, physician or Scientific Support Office (SSO) request.

• Log and monitor follow up study cases using an approved database. Generate reports from database to track progress and facilitate timely closure of cases.

• Investigate and gather supporting documentation for donor reentry and reinstatement.

• Manage follow-up testing and upgrade deferral status as a result of additional follow-up test results.

• Remove deferral codes from donors who are again eligible due to change in eligibility criteria or via approved donor re-entry protocols.

• Notify donors of changes in eligibility status and eligibility for re-entry testing. Using appropriate protocols, ensure that blood donors are notified of significant laboratory test results in accordance with appropriate SOP guidelines.

• Following established procedures, notifies, educates, and counsels blood donors, their partners or family, employees and public audiences regarding blood transmissible infectious agents. Reviews and approves donor notification packets.

• In accordance with policy, investigate and educate donors regarding follow up studies, the significance of health history information and risk factors, interpret test results, and provide accurate and sensitive donor counseling. Manually enters additional test results into approved databases.

• Research records in order to retrieve requested information. Work in a collaborative team environment in order to

• meet operational objectives while advancing donor and recipient safety.

• Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

SHIFT : Monday- Friday, 1:30pm-10pm with rotating Saturdays

Salary starts at: $19.42 hourly + Shift Differential

Scope:
Perform a variety of donor notification and counseling functions. Ensures donors are appropriately deferred or reinstated according to applicable procedures and approved FDA protocols. Encourages donor participation in research and follow-up studies. Represents the Red Cross in interactions with blood donors and the public regarding transmissible diseases. Ensure compliance with ARCBS directives, AABB standards, state and federal regulations and other local policies and procedures. Daily contact with the Scientific Support Office (SSO) for research study coordination and with the Blood Regions regarding scheduling, collecting and shipping samples to the SSO.

Qualifications:
Bachelor Degree in health science, biology, nursing, medical technology, infectious disease counseling or equivalent combination of education and related experience is required.
Demonstrated competence in infections disease counseling or related function. Minimum three years work experience in a hospital, laboratory, infectious disease or sexually transmitted disease clinic setting is required with at least two years of counseling in those specific areas.
Public health or blood banking experience in a highly regulated setting is preferred, with particular emphasis on knowledge of STD's, and infectious disease testing.
The ability to interact effectively with others is required.
Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Competencies:
The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.
Essential Functions/Physical Requirements:
Candidates must have the ability to adapt to change, work in fast paced, dynamic, and complex environment. The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. May have to sit for long periods of time.
Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level.
This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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