E-Commerce Marketplace Specialist

JOB SUMMARY

The E-Commerce Marketplace Specialist plays a pivotal role in building a top-quality shopping experience and managing our online sales presence across various platforms, including Amazon and Wayfair. This position is responsible for ensuring accurate product information, monitoring sales operations, collaborating with internal teams to optimize listings, managing data uploads, and generating regular reports to support decision-making.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. Additional certifications or training in e-commerce platforms and digital marketing strategies are a plus.
• Familiarity with Amazon Ecosystem, prior experience in e-commerce operations, preferably in a similar role managing Amazon and/or Wayfair accounts strongly preferred.
• Demonstrated experience in managing product data and content uploads on e-commerce platforms.
• Knowledge of relevant software applications and tools such as Microsoft Excel (including advanced formulas, sorting, LOOKUP functions), Google Analytics, and e-commerce platform dashboards.

POSITION REQUIREMENTS AND PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• High energy with a sense of urgency and strong multi-taking skills to complete tasks promptly.
• Elevated level of personal and professional integrity.
• Attention to detail in maintaining required documents and reports.
• Ability and desire to grow in the position and accept more responsibility.
• Ability to provide new ideas to improve process efficiency.
• Ability to build strong relationships with peers and senior leadership.
• Strong analytical and problem-solving skills.
• Ability to maintain consistent attendance, arriving on time and prepared for all shifts, meetings, and appointments.

ESSENTIAL RESPONSIBILITIES, EXPECTATIONS, AND BEHAVIORS include, but are not limited to, the following:

• Assist in day-to-day management of Amazon and Wayfair Accounts, other marketplace sales channels, and agency partnerships.
• Manage data and content uploads for Amazon and other marketplaces to ensure accurate catalog and product information across our accounts.
• Support day to day marketplace operations including monitoring sales orders and helping to process on time with no issues.
• Ensure pricing data is reviewed for accuracy and uploaded in company ERP system to maintain strategic pricing across e-commerce sales channels.
• Assist with weekly sales and operational reporting for Amazon and other marketplaces.
• Partner with internal teams to monitor all e-commerce accounts daily to minimize account downtime, shipment delays, out of stocks, and any issues with content or pricing.
• Work with company's Merchandising teams to ensure product listings are accurate and optimized with high quality copy, imagery, and videos.
• Partner with cross-functional teams on new product launch process to ensure products get live on e-commerce sales channels accurately and efficiently.
• Ensure internal tools and systems are updated and communicated across all functions, including ensuring price list, bonus lists, exclusive list, etc. are correct.
• Lead ad hoc projects to drive sales growth and improve operational processes for the e-commerce business.
• Identify opportunities to maximize product sales on Amazon, Wayfair and other e-commerce sales channels.
• In office attendance is an essential function of this position.

WORKING CONDITIONS

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Variations of conditions may occur under certain circumstances.

Physical Demands:

While performing the duties of this job, the employee is regularly required to perform the following physical activities:

• Prolonged periods of sitting at a desk and working on a computer.
• Repetitive motion, such as typing and using a mouse.
• Occasional lifting of files and other office-related items.

Work Environment:

The typical working conditions for this role include a standard office environment but will frequently spend time in manufacturing and production areas as needed. The role may require occasional travel to other company locations or off-site events.

WHO WE ARE

At Children's Factory, we create inspired spaces for imagination and learning. For over 40 years, we've been a leading manufacturer and distributor of high-quality products for child development centers, preschools, and elementary education.

Simply put- We provide GROWN UPS with the products and resources KIDS need to inspire imagination, build confidence, and develop lifelong learning skills. We do more than just make great products. We make a positive impact on the lives of the children and educators who use them.

Each and every member of our team plays a pivotal role in helping children all over the world thrive and discover their full potential. We are looking for problem solvers, difference makers, and challenge takers. People who share our passion for education, and who want to make a difference in the world.

Children's Factory is proud to be an Equal Opportunity Employer

Children's Factory is an Excelligence Company. Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, employment applicants and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.