Title: Enrollment Processing Spec

Employee Classification: 52 Wks Unit

Department: Enrollment Management

Salary Range: 37,645.00

Who we are:

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri's four-year colleges/universities than anyone else.

We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What you get:

Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

**Internal Classified Unit Employees who apply in the first 5 working days from publish date will be given due consideration. External applicants will only be considered, after all qualified internal candidates have been deemed unsuccessful**

The basics of this position:

This position serves as a member of a cross-functional enrollment processing team. While it may be assigned specific day-to-day processing duties, the expectation of this position is to be skilled in the ability to perform all basic enrollment processes necessary to support the admission, registration, and retention of students through completion of educational goals. Responsible for interacting with students, staff, faculty and public in a pleasant, tactful, and courteous manner that represents a student-centered philosophy, supportive of providing an exceptional student experience.

What you'll do:

• Monitors applications for admission for all student types.
• Works exception and error reports to resolve holds and move to next step for processing.
• Resolves discrepancies in residency, student type, and tuition and fees assessment based on enrollment data.
• Assists with automated and manual processing of applicants and initiation of communication regarding
  admission decision.
• Assists with intake and entry of enrollment documents, including but not limited to: high school transcripts,
  college transcripts, GED/HiSet certificates, dual credit/dual enrollment approval forms, etc.
• Assists with accurate and timely scanning and indexing of enrollment documents.
• Prepares and processes admissions/enrollment correspondence to students via US postal mail and e-mail.
• Opens, dates and distributes incoming US postal mail, email and fax communication related to enrollment
  processing.
• Responds to email and calls regarding enrollment processing.
• Responsible for maintaining effective working relationships with campus staff by responding in a timely
  fashion to ensure the enrollment needs of our students are met.
• May assist during peak times with enrollment processes on campuses.
• Must maintain knowledge of Family Educational Rights and Privacy Act (FERPA) and commit to operating
  in compliance 100% of the time.
• Performs other duties as assigned.

Education, experience, and other requirements:

Associate's Degree or equivalent college credit and a minimum of 1 year of experience working in an educational environment, preferably in admissions, registration, or student records; or 3 years of relevant experience. High attention to detail and accuracy along with the ability to communicate effectively in a professional manner is a must. Must have working knowledge of the Microsoft applications suite. Strong technical aptitude and experience with Ellucian Banner student information system is a plus.

Preferred Qualifications: